How can I edit my order once I’ve placed it?
Plans changed? No worries. Once you place an order, our team connects with you on WhatsApp, where you can easily review or update your order before it’s shipped.
What’s the return policy like?
We keep returns simple and stress-free. If your order isn’t quite what you expected, you can request a return within the return window. Once we receive the product, we’ll process your refund promptly.
How do I cancel my order?
Cancellations are easy. Just message us on WhatsApp and let us know. If you’ve already paid online, your refund will be processed within 24 hours.
Can I opt for the 1-day delivery option?
Yes! 1-day express delivery is available on select products and locations. Our team will confirm availability so your order reaches you quickly and safely.
Will a damaged product be replaced?
Of course. If your order arrives damaged, we’ll take care of the replacement after a quick check. Your experience matters to us.
Do you offer jewellery repairs and polishing services?
Yes, we do. Enjoy 12 months of free polishing on all silver jewellery purchased from us.
For jewellery bought elsewhere, we offer polishing and repair services at a minimal cost.